FAQ

FAQ

HOW OLD DO YOU HAVE TO BE?

Children under the age of 12 must be accompanied by a paying adult, in each room.

Anyone under the age of 18 must print out and bring a liability release waiver signed by their parent/legal guardian. Infants and toddlers will not be allowed in the rooms.

HOW MANY PARTICIPANTS PER ROOM?

Our rooms allow a max of between 8-10 players in shared rooms depending on the room.

HOW LONG WILL IT TAKE?

Please allow at least 1.5 hour for the entire session. This includes instruction time (15mins), game (60mins), a solution explanation and a debriefing if you choose (15mins). There is an opportunity to return for “ROOM REDEMPTION” if you didn’t make it through at least 70% of the game. Please inquire about special pricing and schedules for our Room Redemptions.

HOW MUCH DOES IT COST?

The cost is $28.99 plus tax per person in a shared room.

I WANT TO DO THIS AS A CELEBRATION FOR A BIRTHDAY/ANNIVERSARY/BACHELORETTE PARTY/PROPOSAL AND HAVE A SPECIAL MESSAGE PUT IN ONE OF THE CLUES. DO I NEED TO BOOK A “PRIVATE PARTY” FOR THAT?

Yes. We would love to do that for you or your special person. Make a note of it in the comments section of your reservation and we will take care of the rest. If you want to put something physical like a ring or gift please contact us!

CAN I SCHEDULE A PRIVATE ROOM FOR JUST OUR GROUP?

To reserve an entire session for your group, you need to purchase all the tickets for that room at once. Each room has a varying capacity. Please contact us if there are no session times available online for you to book a private room and we will create a special session time for you.

CAN I BRING EXTRA PEOPLE?

Yes, but only if you book the entire room and have not reached capacity. Please call or email us with specific room and number of extra people so that you can be prepared.

WHERE CAN WE PARK?

There is free parking located directly outside of our facilities.

WHAT HAPPENS IF I ARRIVE LATE?

The door to the room closes exactly at the time you signed up for. Please arrive 15 – 20 minutes early to make sure you are there before the room is locked. You will not be permitted into the room if you are late. SORRY THERE ARE NO REFUNDS.

WHAT HAPPENS IF PLANS CHANGE AND WE CAN'T COME?

There are no refunds. Therefore please make sure that everyone in your group is 100% confirmed before booking. Please contact us 24hrs before your scheduled booking for rescheduling options. Our rescheduling options are limited so please be mindful.

WHAT SHOULD I BRING WITH ME?

Gamesters should bring their inner detective and all the analytical skills you can muster! The answers to the clues, riddles and puzzles will all be located within the rooms. You will be using your ability to look for clues, figure out logic, communicate with the other guests and apply analytical reasoning to escape. Don’t give up! Keep searching for clues. You are going to have to work fast and smart!

ARE CELL PHONES PERMITTED?

Cell phones and other electronic devices are not to be used in the rooms. Although you can keep them on you, they must be either powered off or switched to silent mode. You will immediately be removed from the room if you attempt to use them. Usage includes taking photographs, video recording, live streaming and social media posting. Gamesters, we put a lot of time and effort into the design and construction of our rooms, so we don’t want to spoil anything for those who haven’t played yet. Let’s keep the fun going!

WHAT IF I AM PREGNANT?

We do not recommend this game for women who are within weeks to giving birth. Please contact us for more information.

CAN I BRING A BABY?

Although we’re sure your baby is exceptionally quiet and well-behaved, we can not allow babies in the rooms as they could interfere with others’ enjoyment of the game. The only exception would be if you’re booking the entire room for you and your friends only and they’re all aware that you’ll be bringing a baby.

CAN I BRING A PET?

Pets of any kind are not permitted in the rooms. If you have a service animal that must accompany you at this event, you must contact us prior to booking. We will make every effort to accommodate you, however your choices of available dates and times may be limited.

WHAT IF I AM EPILEPTIC?

There are strobes and lasers in some of our rooms, thus please make sure that you notify us when booking if you or anyone in your group has epilepsy or any other severe ailments. There are also buzzers and other loud noises that occur over the course of the adrenaline-packed, hour-long game.